Performs service activities within guidelines and in compliance with internal & customer procedures and regulations. This means mainly: Installs, repairs, maintenance and instruction of use of instruments to ensure safe and effective customer operations.
Provides responsive telephone and on-site support and generally work to ensure that customer is successful in the use of Life Technologies Instrumentation.
Assures the professional relationship with existing customers to achieve customer loyalty to our company.
Delivers professional Service activities (installation and associated training, maintenance, reparation, assistance etc.) in order to provide an optimum Service support to all the local customers to achieve loyalty.
Contributes to achieve specific Service related targets as defined for revenues, profit, service order volume, etc. - while complying with internal rules and practices.
Acts within general Service policies, business processes and procedures (PPP) and local procedures and rules
Utilization of the Escalation Procedure as appropriate.
Assures own related asset management including spare parts stock, company car, telephone, tools, software and computers, calibrations, literature etc.
Coordinates own work schedule with relevant partners (service coordinator, team leader, colleagues). Produces timely and accurate reports of the own activities as appropriate: i.e. engineer reports, planned maintenance reports, installation reports, expense reports etc. (via email or written)
Assures that its own activities are in line with the activities of the rest of the local commercial organization (sales & support) and informs customers of company's other product and services